Returns & Shipping Policy

Australian Delivery

All Australian shipments will be dispatched within 48 hours of placing your order. Domestic shipping options available:

Standard Shipping: Shipments within Australia will be FREE of charge. Most destinations in Australia will receive items within 2 - 3 business days, however, remote destinations can take up to 5 working days.

Guaranteed Next Business Day Australia-Wide

Deliveries will arrive next business day Australia-wide when booked before 3pm on previous business day.

 

Australian Online Orders - Method of Return or Exchange

If you change your mind on any product(s) within 7 days of receiving the goods purchased via Royal Aquamarine online (www.royalaquamarine.com) it can be returned to us by emailing vinson@zaia.com.au.

Products must be in the original condition and must be sent back within 7 days from receiving the goods, your proof of purchase/order information must also be included in the return. Failure to meet with these conditions could result in an exchange or refund being denied.

If your returned product exceeds the 7 days we will apply a store credit for any future orders.

For purchases other than via www.royalaquamarine.com, please return the items unopened and in original condition with your purchase receipt to the purchasing store to obtain a refund or exchange within 7 days from receipt.

If you believe the product you received from Royal Aquamarine online is with fault please see Returns & Cancellations below.

 

International Delivery

All International orders will be dispatched within 48 hours of placing your order.

International no Tracking: 10 - 15 business days
International with Tracking: 5 - 12 business days
Express DHL Shipping: 2 - 4 business days

Unfortunately Royal Aquamarine cannot guarantee these exact shipping windows. Each shipment is different and will vary from country to country due to customs clearance times.

In some countries products may be undeliverable. If in the event this happens Royal Aquamarine will refund the value of the products to the customer.

Please note you will be asked to check your agreement to our Terms & Conditions when placing your overseas order, please understand that following Royal Aquamarine Refund & Exchange Policy you are agreeing to cover the cost of freight for exchanged products or returns.

 

International Online Orders - Method of Refund or Exchange

If you change your mind on any product(s) within 7 days of receiving the goods purchased via Royal Aquamarine online (www.royalaquamarine.com) it can be returned to us by emailing vinson@zaia.com.au.

Products must be in the original condition and must be sent back within 7 days from receiving the goods, your proof of purchase/order information must also be included in the return. Failure to meet with these conditions could result in an exchange or refund being denied. Please note for all international deliveries we can only refund the value of the order less any shipping fees.

If your returned product exceeds the 7 days we will apply a store credit for the value of the order less any shipping fees.

For purchases other than via www.royalaquamarine.com, please return the items unopened and in original condition with your purchase receipt to the purchasing store to obtain a refund or exchange within 7 days from receipt.

If you believe the product you received from Royal Aquamarine online is with fault please see Returns & Cancellations below.

 

Customs Declaration & International Duties/Taxes

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value (AUD). We are unable to mark any order as a 'gift' as we are a retail company, please do not request this.

Any International Taxes & Duties are payable by yourself (the Customer). Royal Aquamarine will utilise the best methods to minimise costs of taxes/duties where possible to make your experience in purchasing our product online, as happy and easy as possible. Unfortunately Royal Aquamarine is unable to provide information relating to the cost of unexpected taxes or duties as these charges are beyond our control.

 

Track your order online

For Australia shipments you will be sent a tracking code for Australia Post or Couriers Please.

For International shipments, a consignment note number will be dispatched via email for your reference.

You can track the progress of the shipment at any time, via shipping company’s website on DHL Global Mail

 

Privacy & Security

At Royal Aquamarine, we want your online shopping experience to be comfortable, easy and safe.

We have gone to great measures & installed security programs, to ensure all information used on our website is kept between Royal Aquamarine and yourself.

All of your personal data (name, address, and credit card number) will be kept secure, so it cannot be read by anyone over the internet. We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. Royal Aquamarine will not sell, rent or disseminate your personal information to other parties.

 

Liability of Royal Aquamarine

Please check all your order details carefully before processing your order. Royal Aquamarine will not take responsibility for any product lost or stolen that is addressed incorrectly, due to misinformation given on your order form.

 

Returns and Cancellations

When shopping at Royal Aquamarine online, all products sold are of the exact same standard and quality of those sold in stores. If for any reason, you believe the product is faulty/defective in any way (colour, texture), you may request an exchange of opened product, please contact our Customer Care Team via vinson@zaia.com.au.

If it is found the product is NOT faulty, the customer will be charged the shipping fees.

If it is found that the product IS faulty, the product will be replaced (the same size and value of the original product ordered) and shipping will be paid for by Royal Aquamarine.

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